FAQs
General Info
Yes! If something isn’t right, you can request a return or exchange within 60 days of receiving your order. Just reach out to our support team and we’ll take care of you.
We accept all major payment methods, including credit/debit cards, PayPal, Apple Pay, and Shop Pay for a smooth checkout experience.
Yes! All our products are made with high-quality, body-safe materials and go through strict quality checks to ensure your safety and comfort.
Shipping & Delivery
Most orders ship within 9–15 days. We make everything fresh, so your products arrive ready to use and at peak quality.
Yes! We ship to select countries worldwide. Shipping times may vary depending on location.
Absolutely. Once your order ships, you’ll receive a tracking number to follow its journey right to your door.
Product Questions
Yes! All Serenova products are vegan and cruelty-free. We believe wellness should never come at the cost of animals.
Absolutely! Our products are designed to complement each other, so you can create a complete wellness routine tailored to your needs.
Results vary depending on the product and individual, but consistent use as directed will give you the best outcome. Think of it as a journey, not a quick fix.
Still need assistance?
If you're still unsure about any of our products, drop us a message via the form on our contact page.