Frequently asked questions
Yes! If something isn’t right, you can request a return or exchange within 30 days of receiving your order. Just reach out to our support team and we’ll take care of you.
We accept all major payment methods, including credit/debit cards, PayPal, Apple Pay, and Shop Pay for a smooth checkout experience.
Yes! All our products are made with high-quality, body-safe materials and go through strict quality checks to ensure your safety and comfort.
Contact us
Have a question or need support? The Serenova team is here and happy to help — just send us a message