Privacy policy
Serenova Privacy Policy
This Privacy Policy describes how Serenova ("we", "our", or "us") collects, uses, and discloses your personal information when you visit or make a purchase from our website.
Information We Collect
When you visit our website, we may collect certain information about your device and interaction with the site, including:
• IP address
• Web browser type
• Time zone
• Cookies installed on your device
• Pages or products you view
• Search terms or referring websites
When you make a purchase or attempt to make a purchase, we collect information such as:
• Name
• Billing address
• Shipping address
• Payment information
• Email address
• Phone number
Payment information is processed securely through our payment providers and is not stored on our servers.
How We Use Your Information
We use the information we collect to:
• Process and fulfill your orders
• Communicate with you about your order
• Provide customer support
• Screen orders for potential fraud or risk
• Improve and optimize our website
• Send marketing emails or promotional offers (if you opt in)
Cookies and Tracking Technologies
Serenova uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic.
These technologies may be used to remember your preferences, understand how visitors interact with the website, and improve our services.
You may choose to disable cookies through your browser settings; however, some parts of the website may not function properly without them.
Sharing Your Personal Information
We share your personal information with trusted third-party service providers to help us operate our business and fulfill orders. These may include:
• Payment processors
• Shipping and logistics providers
• Website hosting services
• Analytics and advertising partners
These partners only receive the information necessary to perform their services.
Advertising and Marketing
We may use your information to provide you with targeted advertisements or marketing communications that we believe may interest you. This may include advertising through platforms such as social media or search engines.
You can opt out of marketing emails at any time by using the unsubscribe link in our emails.
Data Security
We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, misuse, or disclosure.
Your Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information.
To exercise these rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
Email: serenovawomen@gmail.com