Shipping policy

Serenova Shipping Policy

Thank you for shopping with Serenova. We are committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below.

Order Processing
All orders are processed within 1–3 business days after your order is placed. Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.

Please note that orders are not processed or shipped on weekends or holidays.

Shipping Time
Due to high demand and careful fulfillment, most Serenova orders arrive within 9–15 business days after shipping.

In some cases, shipping may take slightly longer depending on your location, customs processing, or peak holiday periods.

Shipping Costs
Shipping costs are calculated at checkout. Occasionally, Serenova may offer free shipping promotions, which will be clearly indicated on the website.

Tracking Your Order
Once your order ships, you will receive a tracking number via email so you can monitor the progress of your delivery.

If you have not received your tracking email within 5 business days of placing your order, please contact us.

Incorrect Address Disclaimer
Please ensure that your shipping address is entered correctly at checkout. Serenova is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately.

Lost or Delayed Packages
While we work with reliable shipping partners, Serenova is not responsible for delays caused by carriers, customs, weather conditions, or other unforeseen circumstances.

If your package appears lost or significantly delayed, please contact us and we will do our best to assist.

Contact Us
If you have any questions regarding your order or shipping, please contact us at:

Email: serenovawomen@gmail.com

We appreciate your patience and thank you for choosing Serenova.